Field offices will continue to close at noon every Wednesday so employees have time to complete current work, reduce backlogs, and continue training new employees. “This expansion of office hours reaffirms our commitment to providing the people we serve the option of top-notch, face-to-face assistance in field offices even as we work to expand online services for those who prefer that flexibility,” said Carolyn W. Colvin, Acting Commissioner of Social Security. “The public expects and deserves world-class customer service and thanks to approved funding, I am pleased we will continue our tradition of exceptional service.”
In recent years, Social Security reduced public office hours due to congressional budget cuts, growing backlogs and staffing losses. With the commitment of resources in fiscal year 2015, the agency is able to restore some service hours to the public. Most Social Security business does not require a visit to a field office. Many services, including applying for retirement, disability, and Medicare benefits, replacing a Medicare card, and create a Social Security account to get verification of benefits letters and change of address, telephone numbers, or direct deposit information are available anytime online.
Social Security also offers assistance via a toll-free number, 1-800-772-1213 and 1-800-325-0778. Representatives are available from 7 a.m. to 7 p.m., Monday thru Friday. These services are available to you anytime at www.socialsecurity.gov.