To start chatting with Emma in Spanish, visit uscis.gov/es, click the “Haga una pregunta” link in the upper right corner and use words, phrases or full sentences in Spanish.
Emma is named after Emma Lazarus, the poet whose famous words are inscribed at the base of the Statue of Liberty. The virtual assistant was developed in response to a growing interest in customer service self-help tools. USCIS call centers currently receive many general information requests that can be provided through the web, and Emma helps provide that information.
As customers ask more questions, Emma gets smarter and can better assist future customers. The English version currently can answer 90 percent of commonly asked questions. Even though the Spanish-language is new to Emma, she can already answer over 80 percent of questions, including those that use idiomatic terms and mixtures of Spanish and English.
If you have any feedback or questions, just send a note at firstname.lastname@example.org. However, please don’t send questions about your personal situation or case to this mailbox, instead, check your case status online or call at 800-375-5283.
Emma is an example of the USCIS making online tools and services as useful as possible. Now, Emma is bilingual and brings tools and services to the Spanish-speaking customers.
For more information on USCIS and its programs, please visit uscis.gov or follow them on Twitter @uscis, YouTube (/uscis), Facebook.com/uscis , and the USCIS blog The Beacon.